Frequently Asked Questions

We can waterblast a wide variety of surfaces including concrete driveways, wooden decks, brick walls, stone patios, roof tiles, vinyl siding, fences, outdoor furniture, and commercial building exteriors. Our equipment is adjustable to safely clean both delicate and robust surfaces.

Yes, we provide waterblasting services for both residential properties and commercial businesses. Our residential services include homes, driveways, and outdoor areas, while our commercial services cover office buildings, warehouses, retail spaces, and industrial facilities.

Absolutely. High-pressure waterblasting is highly effective at removing old paint, graffiti, rust stains, mold, mildew, and other stubborn contaminants. The pressure can be adjusted based on the surface and type of material being removed.

The terms are often used interchangeably, but waterblasting typically refers to higher pressure applications (above 5,000 PSI) used for heavy-duty cleaning and surface preparation, while pressure washing usually involves lower pressures for routine cleaning tasks.

Yes, these are among our most popular services. We clean concrete and asphalt driveways, wooden and composite decks, all types of building exteriors, and various roofing materials including tiles, metal, and shingles.

Our pricing is based on several factors including the size of the area, surface type, level of contamination, accessibility, and time required. We typically quote per square meter for large areas and may use hourly rates for smaller or complex jobs.

Yes, we provide free, no-obligation quotes for all potential jobs. We can often provide estimates over the phone for standard services, but we prefer to visit the site for accurate pricing on larger or more complex projects.

Key factors include surface area, type of surface, degree of soiling, accessibility of the area, height requirements, travel distance, and whether any special treatments or eco-friendly detergents are needed.

For most standard jobs like driveways and building exteriors, we charge per square meter. For smaller jobs, intricate work, or jobs requiring special attention, we may charge an hourly rate. We'll always clarify our pricing structure in your quote.

Yes, we have a minimum call-out fee to cover our travel and setup costs. This minimum varies by location but typically covers small residential jobs like a standard driveway or deck.

We recommend booking 1-2 weeks in advance during our busy season (spring and summer). However, we often have availability within a few days, and we'll always try to accommodate urgent requests.

Yes, we offer weekend services to accommodate customers who prefer not to have work done during weekdays. Weekend appointments may be subject to a small surcharge.

Light rain doesn't typically affect our work, but heavy rain or storms will require rescheduling for safety reasons and optimal results. We'll contact you as soon as possible to arrange an alternative time at no extra charge.

Job duration varies significantly based on size and complexity. A standard residential driveway takes 1-2 hours, while a full house exterior might take 4-6 hours. We'll provide a time estimate with your quote.

We understand that sometimes urgent cleaning is needed, such as for graffiti removal or emergency cleanup. While we can't always guarantee same-day service, we'll do our best to accommodate urgent requests, potentially with a priority service fee.

Yes, we are fully licensed and carry comprehensive public liability insurance. We can provide proof of insurance upon request and ensure all work meets local regulations and safety standards.

When performed by professionals with proper equipment and experience, waterblasting is safe and won't damage your property. We adjust pressure settings for each surface type and use appropriate techniques to prevent damage.

Safety is our top priority. Our technicians wear appropriate protective equipment, follow strict safety procedures, and are trained to identify potential hazards. We also ensure the work area is safe for occupants and passersby.

We take special care around electrical outlets, fixtures, and equipment. We cover or avoid these areas as necessary and ensure all electrical safety protocols are followed to prevent any risk of shock or damage.

Results vary based on environmental conditions, surface type, and usage. Generally, waterblasting results last 1-3 years for most surfaces. High-traffic areas or those exposed to heavy pollution may need more frequent cleaning.

When performed correctly with appropriate pressure settings, waterblasting won't damage your surfaces. Our experienced technicians know how to adjust pressure for different materials, from delicate wood to robust concrete.

Yes, we stand behind our work with a satisfaction guarantee. If you're not completely happy with the results, we'll return to address any concerns at no additional charge within a reasonable timeframe.

Most residential surfaces benefit from waterblasting every 1-2 years, though this can vary. Driveways in high-use areas might need annual cleaning, while building exteriors might only need cleaning every 2-3 years.

We can apply sealers and protective treatments to certain surfaces like concrete driveways and wooden decks. These treatments help extend the life of the cleaning and protect against future staining and weathering.

We service the greater Wellington region including Kapiti Coast, Hutt Valley, Porirua, and Upper Hutt.This include rural areas and surrounding suburbs. If you're unsure whether we cover your area, please contact us for confirmation.